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Bewerk bedrijf | Multi-Value best in Mystery Shopping
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Info Multi-Value: Mystery Shopping I Customer Experience Management in Europe with offices in Belgium (HQ), The Netherlands & Germany. Geschiedenis Multi-Value is a company which is specialized in Customer Experience Improvement. Multi-Value offers their customers Mystery shopping, Training, Coaching and Counseling. Mystery shopping is an observation technique which is used in unannounced visits in retail, Hospitality companies, banks etc. The location can be observed and 'captured' on different, predetermined components. Imagine components like: the look of the store, the customer service and focus and the way that the product or service is being recommended or sold by your staff. The mystery shoppers will measure their Customer Experience. Multi-Value facilitates a system in which all customer experiences can be charted and reported.
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